Frequently asked questions

Good to know, before you go.

Where do you pick us up?

Anywhere in Greater Vancouver — your hotel lobby, a private address, YVR airport arrivals, or the Canada Place cruise terminal. Door-to-door pickup is included in every tour and transfer. Your driver waits with a name sign.

How do we book?

Three easy ways: book online through our secure Bokun checkout (instant email confirmation), call 1-604-760-6527 (toll-free 1-866-987-5559), or send the contact form and we'll reply within two hours.

How do we pay?

Online bookings are paid securely by credit card at checkout (powered by Bokun). For custom itineraries we confirm the price first and send a secure payment link.

What is the cancellation policy?

Free cancellation up to 24 hours before your pickup time. Cruise passengers: if your ship's arrival is cancelled or delayed, we rebook or refund — you won't pay for a tour you couldn't take.

How many people fit in one vehicle?

Our SUVs seat up to 6 guests in comfort; sedans up to 3; Sprinter vans up to 10. Larger groups can split across vehicles — tell us your party size and we'll arrange it.

Can we customise the route?

Yes — every tour is private. Add a stop, stay longer somewhere you love, skip anything. You can even decide on the day; your driver-guide adapts as you go.

Will we make it back to our cruise ship on time?

Yes — this is our specialty. We plan every shore excursion around your all-aboard time with a safety margin, monitor traffic in real time, and guarantee an on-time return.

What if the weather is bad?

Vancouver is beautiful in the rain — and we adapt: covered stops, mountain viewpoints swapped for markets and neighbourhoods. Grouse Mountain views are weather-dependent; we'll advise honestly before you spend on admission.

Do your drivers speak English and Spanish?

Yes — tours run in English, and Spanish-speaking driver-guides are available on request (con gusto atendemos a nuestros clientes de México y EE. UU.).

Do you provide child seats?

Yes — let us know ages when booking and we'll fit proper child or booster seats at no charge.

Are attraction tickets included?

Tour prices cover the private vehicle, fuel and your driver-guide. Admissions (e.g. Capilano ~$78, Grouse ~$89, Sea-to-Sky Gondola) are extra — we can pre-book skip-the-line tickets on request.

Is gratuity included?

No — tipping is entirely at your discretion. If your driver-guide made your day, 10–15% is customary in Canada.

Still have a question?

Call us — a real person answers.

Call 1-604-760-6527