Frequently asked questions

Good to know, before you go.

Good to know, before you go.

Where can you pick us up?

Send the exact address, terminal or accommodation. VanLimo will confirm whether the pickup point and requested service are available.

How do we request a booking?

Call or use the Contact page with the date, route, party size and luggage. We aim to respond within 30 minutes during business hours, then confirm availability, price and terms.

How do we pay?

Payment method and timing depend on the confirmed product. Ask for the current price, payment instructions and cancellation terms in writing before paying.

What is the cancellation policy?

Cancellation terms depend on the booked product and pickup details. Review the terms presented for that booking and request written confirmation.

How many people and bags fit?

Capacity depends on the assigned vehicle and luggage mix. Send the exact passenger and baggage count so the team can confirm fit.

Can we customise a route?

Request stops and timing before booking. Feasibility and any additional cost depend on the route, schedule and current conditions.

Can you guarantee a cruise or flight connection?

No transportation provider can remove every delay risk. Share all timing details; VanLimo will confirm whether the requested plan is realistic and what terms apply.

Can you provide service in Spanish?

Request Spanish-language support for the specific date. The team will confirm availability rather than assume it.

Are child or booster seats available?

Send each child’s age and size. VanLimo will confirm the current seat option, requirements and any charge before booking.

Are attraction tickets included?

Inclusions vary by product. Review the exact product details and ask for written confirmation before payment.

Still have a question?

Call or send the trip details. Current availability, price and terms will be confirmed.

Contact VanLimo